Exchange / Returns / Refunds

 

 

Shipping Information

Shipping Method: Courier

Shipping Coverage: All India (subject to serviceable PIN codes)

Dispatch Timeline: Usually dispatched within 1–2 business days after payment/order confirmation

Estimated Delivery Time: Typically 2–5 business days (may vary by location and courier conditions)

Shipping Fees

Shipping Fees Free Shipping (Shipping charges may vary based on the delivery region)

Remote/Out-of-Delivery Areas (ODZ, etc.): Additional shipping fees and/or delivery delays may occur. If extra charges apply, we will inform you before dispatch and proceed only after your confirmation.

Shipping Notes

Delivery may be delayed due to courier-related factors such as weather, strikes, regional restrictions, peak-season load, etc.

We do not offer Cash on Delivery (COD).

 

 

Exchange & Returns Policy

LibFriend supports exchanges/returns primarily for delivery-related issues such as damage, defects, wrong items, or missing items.
Change-of-mind returns are generally not accepted, especially for consumables and opened/unsealed products.

Eligible Reasons for Exchange / Return

 

You may request an exchange/return if any of the following applies:

Damage during transit / received in damaged condition

Product defect / manufacturing issue

Wrong item delivered or major mismatch vs. product specs/description

Missing items (partial missing from the order) / empty package

 

Request Deadline (Strict)

 

Damage / Wrong item / Missing items: Must be reported within 48 hours of delivery completion (as per courier tracking)

Manufacturing defect (if applicable): Must be reported within 7 days of delivery completion (as per courier tracking)

If external damage is clearly visible at delivery: we recommend refusing delivery (if possible) or reporting immediately upon receipt.

 

Required Proof (Mandatory)

To process your request, we will require:

Photo of the shipping label/waybill (order number visible) + photos of outer packaging

Clear photos/videos of the issue

For missing items/empty package claims: Unboxing/unpacking video is mandatory

If needed: copy of invoice/tax document

 

Seal / Opened Product Rule

If the product seal is opened/tampered at the time of delivery, you may be eligible (subject to verification).

If the seal is opened/tampered by the customer after delivery, no return, refund, or replacement will be accepted.

 

Reverse Pickup (Return Collection)

Once approved, we will arrange a reverse pickup or provide return instructions depending on service availability in your area.
Please ensure the product is returned in original condition, with all accessories/parts included, and safely packed for pickup/return.

Non-Returnable / Rejection Cases

 

Returns/exchanges may be rejected in the following cases:

Product has been used, installed, damaged, modified, or altered

Missing parts/accessories or incomplete package

Damage due to customer mishandling, incorrect use, or poor storage

Request submitted after the deadline

Insufficient proof or mismatch with delivery/order information

Change-of-mind return (unless explicitly approved as an exception)

 

Refund Policy

Refund Processing Time

Refunds are processed within 7-14 business days after:

Returned product is received and inspected, or

The claim (missing/wrong item, etc.) is verified and approved without return (where applicable)

 

Refund Method

Prepaid Orders (Card/Net Banking/UPI): Refunded to the original payment method (or via bank transfer where applicable)

 

Shipping Fee Refund Rules

If the issue is due to seller/courier responsibility (damage/wrong item/missing/defective): shipping fees (if charged) may be refunded as per policy.

For change-of-mind requests (if exceptionally approved), refunds may be restricted and related shipping/handling fees may be non-refundable.

 

 

Cancellation Policy

To request a cancellation, please contact us at [email protected].
Cancellation requests are accepted only before the order is packed or shipped. Final approval will be confirmed by our team.

 

Customer Support

Email: [email protected]

Customer Support: +91-120 690 9565

Support Hours: Monday–Friday, 9:00am –6:00pm (IST)